Always good for the customer to have a message to update the collection date/time... and then ETA at destination.. day in advance and finally a couple of hours ahead.
Response from Southcoast Towing Service
Thank you for your feedback — we truly appreciate suggestions that help improve the experience. We’re sorry to hear that things felt confusing. As mentioned, your vehicle was scheduled for pickup on Monday and delivered by Tuesday, which was met.
It’s understandable to feel frustrated, especially given your experience with the auction house not selling the car — which we had no control over.
All in all, we were able to arrange a door-to-door delivery from Nerang, QLD to Turramurra, NSW, with the vehicle arriving on Tuesday at 12pm — just four days after booking on Friday. We hope this gives you some peace of mind, and we’re always here to improve communication where possible.
Wasn't a bad outcome booked on a Friday delivered door to door from Nerang Qld to Turramurra NSW Tuesday 12pm.