I was very impressed with the initial contact with Upmove and the promptness of the towing company to pick up the car (I confirmed the booking on Tuesday morning and it was picked up at 2pm the same day). I was slightly disappointed about the communication throughout. At the QLD end they were told delivery would take 4-5 days (to Melbourne). When it hadn't arrived on the 6th day we tried contacting the driver but couldn't get a reply. We eventually receieved a message to say the car would be dropped off "tomorrow morning". When I replied asking an approximate time there was no answer. I had to work so I asked a friend of mine to wait for the delivery. It eventually turned up at about 1.30.
I don't mind that it took that long, or that it arrived at 1.30, just a bit of communication would have been nice. A reply from the driver saying "late morning" is all it would have taken.
But all in all, I was very pleased. I would definitely recommend them.
Response from Southcoast Towing Service
Hi Juliet,
Thank you so much for your detailed review and for choosing our service to transport your BMW X1. We're really pleased to hear that you were impressed with the booking process and the prompt pickup — that’s something we pride ourselves on.
We do want to sincerely apologise for the lack of communication during the delivery phase. You're absolutely right — a quick update or even a brief response from the driver would have made a big difference, and we understand how that affected your experience.
We’re taking your feedback seriously and will be addressing this with our drivers to ensure better communication moving forward.
We truly appreciate your recommendation and hope to have the opportunity to assist you again in the future — with a smoother, more responsive experience from start to finish.
Warm regards,
Southcoast Towing Service Pty Ltd
