Areas for improvement - No communication that my piano would not be delivered the same day as they had other pick ups and kept it overnight. Arrived at destination at different time to that arranged. Need more training on how to navigate corridors/steps/corners and what furniture needs to be moved/dismantled ahead of them starting to move the piano. Given the company name and my desire to use experienced piano removalists not just any furniture removalists, I was surprised to be told the movers were on their first piano move ever without experienced movers on hand to train them.
Good - brought sufficient blankets and plastic to wrap piano protectively. Had ramps and trolley bed to move without too much jolting/impact.
Response from Sydney Piano & Pool Table Movers
Dear Arnjali
Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your feedback.
We would like to address your specific concerns and make things right. The removalist did told you on day that the will picking other pianos from canberra to sydney .if the arrive in sydney in time the will drop off your piano same day .i also called you and i told you that removalist arrive to sydney late and will drop off the next day and you advice to drop off before 9.30am.but the removalist decide to drop earlier to avoid pick our traffic,Our piano removalist team have 25 years experiences .im not sure who said this is their 1st Job .As you can see in other reviews
We hope to have the opportunity to serve you better in the future.
Thank you again for your feedback and for choosing Sydney Piano & Pool table
Best regards,
Harrison