Very happy with overall service. Not happy being called at 11pm night before to ask if I change start time! Fridge was dented and washing machine and black cabinet had scuff marks that don’t come off. Young guys that moved me were very polite and worked very hard and fast.
Response from InTime Removalist
Dear Kim,
Thank you for sharing your feedback with us. We’re glad to hear that you were happy with the politeness and hard work of our team. To make your move smoother within the short timeframe, we also arranged a third removalist free of charge, as an extra support.
We sincerely apologise for the late call the night before - we understand this caused inconvenience, and we’ll make sure to improve our scheduling communication. We also regret to hear about the fridge and cabinet marks. Our team always aims to handle belongings with care, and we’ll review this internally to prevent similar issues in the future.
We truly appreciate your honest feedback, as it helps us improve, and we’re happy to know you were satisfied overall with our service.
Kind regards,
ITR Team