I waited all day for my car to arrive on the scheduled date then when it hadn't arrived by 4.30pm I called and was told it would be delivered two days later. On that day I called at 1.30pm and was told that the car would be delivered in two hours. Just before delivery time I got a text claiming urgent family matter and had to turn around and return to Sydney (6 hours away). Turns out the car was never going to be delivered that day as it was in Sydney when I got that text. Was promised delivery 2 days later again, then another day later. On day of delivery I called at 8.45am to find out delivery time as I had to reschedule work commitments around it. Was told midday. At 12.40pm no delivery so I called and was told driver had been delayed as had to get a new tyre, would be another 80 minutes. I rescheduled work commitments again. Finally got my car only to find a fresh scratch on rear passenger door. Driver checked photos taken at pick-up and no scratch was visible so must have occurred while car was in their posession. Owner denied liability, was very rude and aggressive about it, told me he wouldn't pay for repair. He made it very clear that he would make it difficult for me if I wanted to claim repair, despite them being insured. Said I could chase him all I liked and take him to court if I wanted but he was never going to pay. These sort of intimidation tactics and refusal negotiate a reasonable outcome say a lot about a person's character. Their customer service is non-existant. I had to initiate every episode of communication with this company, they never advised me of delivery times or delays until I called them. I was honestly starting to think I had been scammed until I got my car. Relieved to finally have my car but will never use South Coast Towing again and recommend avoiding at all costs.
2.0
Kirrian
Customer's feedback
Reviewed 27 August, 2025
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221 jobs completed across
AustraliaAU
Covering over 277,869 km with Upmove
$1,100
final price
no hidden costs
tax included
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Who you'll be booking
Southcoast Towing Service offers reliable towing and interstate transport from Brisbane to Melbourne, ensuring excellent customer service and communication. Read more
Southcoast Towing Service
We are a family-owned small transport business that can provide anything from breakdown towing to interstate transport. We have a fleet of trucks that travel up to Brisbane and down to Melbourne on a weekly basis. We can also arrange enclosed transport and quote on trips to other states.
We are fully insured and can find us on insta and Facebook to have a look at all our excellent customer reviews. We value our customers and provide door to door service and excellent communication.
South Coast Towing Service responded to my request for quote within hours and with a highly competitive price. Communication with Gregory was great from end to end, and he was super responsive to any questions. The pick up and delivery went without a hitch and on arrival the condition of the car was perfect (as expected). What was...
Reviewed 30 August, 2025
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Car
Transport
Collection
Address
Indooroopilly, QLD
Delivery
Address
Albury, NSW
Driving distance
1,466km
14hours 48mins
We go above and beyond
We’ve set a new standard for thorough and thoughtful service.
Upmove has the biggest removalist teams in Australia, so we can combine routes and capacity to offer the best fixed-price options and the lowest delivery costs nationwide.
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Australia is a magnificent country, full of incredible wildlife and stunning natural beauty. Here at Upmove, we want to keep it that way.
Because of that, we’re proud to be part of the 1% For The Planet initiative, dedicating 1% of our annual sales – regardless of profits – to handpicked local environmental non-profits to support their invaluable work protecting Australian nature.
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