Communication before making a booking shouldn't include any of your contact information.
Contact information is only exchanged between parties when a quote is booked.
If you have booked moving company, you can call, or message them on the site to communicate about your delivery.
Once you’ve got a quote from a moving company, we recommend messaging the moving company to double-check the availability of the space for your dates.
If you need to cancel your booking after confirming please speak directly to your chosen moving company.
With a confirmed booking, all arrangements are made directly with the moving company so it is their service that you are cancelling.
Your deposit payment will be automatically refunded and the booking will be cancelled.
If you have any questions, please email us at firstname.lastname@example.org
We generally respond to emails within 1-2 business days.
At the current Upmove stage — startup, we don't provide customer service by telephone, yet. Please contact our customer service by email.